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06.30.2009 5:11 pm

Residential White Pages may soon go away

St. Louis Post-Dispatch
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If you’re thinking about opposing AT&T’s plan to eliminate automatic delivery of the residential White Pages, now is the time to act.

The Missouri Public Service Commission is having an public hearing in St. Louis on July 8 to hear customer comments on AT&T’s request for a waiver of a PSC rule that requires the company to deliver a paper copy of the White Pages to every customer. The phone company wants to deliver copies only to those customers who request them.

“Although not requested by any party to the proposed settlement, the Commission believes the customers in the St. Louis market should be made aware of the significant change in service each customer may soon realize,” said PSC Chairman Robert M. Clayton III. “We hope that our presence in the community will draw attention to the fact customers may not automatically receive a paper copy of the white pages in the future and cause concerned customers to attend the hearing and express their opinions before a final decision is made,” Clayton said.

The event will start with a 30-minute Q&A session at 5:30 p.m., followed by the hearing. It’s at The Emerson Center at Harris-Stowe State University, 3026 Laclede Avenue.

The hearing will be webcast and available over the Internet at psc.mo.gov.

2 comments

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I think it is fine if they are only by request. I would like one as mine is from April 2007 and is very outdated.

— A CENTRIST
7:43 pm June 30th, 2009

I think it should be opt-out, not opt-in. So many people don’t know about this proposal in the first place. How are they going to know they need to opt-in? I know there are many people who don’t need/use the white pages because of the internet. But not everyone has internet in their home. Some still use dial-up. For these people, the books are still needed.

— suzyjax
6:03 pm July 2nd, 2009