01.16.2008 5:11 pm
Have an appalling customer service story? We’d love to hear it
St. Louis Post-Dispatch
Sylvester Brown’s column for Thursday’s Post-Dispatch gives me an opportunity to talk about one of my favorite subjects: Customer service. Or the lack of it.
Sylvester shares the story of a 70-year-old woman’s dispute with DirecTV — in contrast to some good service she got from Ameren. He notes in the column a theme that I’ve often noted: “It doesn’t take much to make a customer feel appreciated.”
I’ve got loads of stories. I loved the McDonald’s clerk who listened to my daughter’s request for a small iced coffee. “We don’t have small,” she said. “Only medium and large.” I’ve also had good…
