Do you remember the first time you bought something online?
For me, it was a book on Amazon.com and it must have been a decade ago, if not more. I vividly remember being terrified of putting my credit card number out there and giving all that personal information. I also remember thinking that I was being irrational. I’d never heard of problems and never had any problems buying by mail or by catalog over the phone.
I don’t remember what book I bought.
Finally, I remember the exceptional customer service, which continues on most of my online purchasing experiences. I’ve since bought lots of stuff on many different web sites — everything from grilling equipment to music to software to clothes.
This topic comes to mind because of the story about doubts over the effectiveness of “Cyber Monday” deals yesterday.
How much online buying do you do? Do you remember your first experience with it? Any horror stories?


Kurt is the director of social media for the Post-Dispatch, where he has worked since August 2002. He's been a journalist since 1982, covering municipal government, courts, education and two hurricanes as a reporter before becoming an editor.
I’m sure the first thing I bought online was a book, also, and I’m sure it was from Amazon. I’ve come a long way since then, as I’ve done at least half of my Christmas shopping online in the past four or five years.
I bought my wedding dress on Ebay, a never-worn sample suitable for a second-time bride, for $99 five years ago. Great dress, great price and a great marriage.
People who fear online shopping should spend an hour browsing at their laptop or PC, then compare that to an hour of fighting a surly crowd or cranky clerk at a big-box store or oveheated mall…..