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05.07.2008 5:55 pm

An update on the STLtoday redesign

St. Louis Post-Dispatch

We’re a day into the redesign of STLtoday and we’ve made a lot of progress in addressing many issues that arose — some issues we’ve noticed ourselves, and many you’ve brought to our attention. For example, within 30 minutes of launching the new design, some of you let us know that some key links in the classified advertising section were broken. I think we got those fixed about 31 minutes after launching the redesign.

First, here’s a link to our video tutorial about the redesign. And at the bottom of this posting, you’ll see a link to our “frequently asked questions” about the redesign.

Some have asked whether we tested the site before we launched it.

Well, of course we did.

I think many people familiar with this process will agree that sometimes, you don’t really know where the problems are until you get the site out of the garage or the test track and onto the highway, in a true production environment. I won’t suggest that’s the cause of the all the problems, but it accounted for some. Here’s a few updates on our progress — along with our thank you for coming along for the ride and for those of you who offered constructive feedback.

Pop-up ads. We know some of you have had an issue with numerous pop-up ads. We’re working on that and we think (stress, think) we have figured out the problem. Please let us know if you still see it. The more detail you can provide, the better (i.e. what browser and operating system).

Can’t find the older columns. Boy, howdy, we know this was a problem. You could read current columns, but not previous ones. We’ve made progress on that, but it’s high on our list to address.

Formatting problems. You probably have noticed some pages that weren’t formatted in our new design correctly. Prep Sports, Weather, some of our guide listing pages (i.e. restaurants, bars) and others. We’re getting to them as quickly as possible.

Site map the Today’s Post-Dispatch. Oops. We thought we had’em ready — but obviously, we didn’t. The site map is up. So is Today’s Post-Dispatch — but there’s still some tweaking to do. Thank you for your patience.

Blog text formatting. We’ve made changes there to fix the lack of text formatting — bold, italic, bulleted type and set-off quotes. All fixed.

Broken links in the dropdown. Made a lot of progress stamping out bugs there, but let us know if you still see things. Some of you have made great suggestions for items that should be in the dropdown that we overlooked, so we’re adding and tweaking as needed.

Dropdown menu under ads. Ugh, yes, we know. Working on that, too, and as we ID the ads that are causing the problems, we’re taking care of it. If you have specifics on that issue, again, we’re all ears.

Forums – we increased the number of threads! We heard about this for a long time, so we’ve bumped the number of threads per page from eight to 12.

Multimedia channel. A work in progress. Thank you for your patience.

Got more questions? Don’t forget to consult the FAQ we posted here. You can also send e-mail to sitehelp@stltoday.com.

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68 comments

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I believe the new site is awful. It’s difficult to find specific articles. The plain Font and lack of spacing is not good. I believe a redesign was a good idea but the outcome is far less then stellar. I’d rather see the old site back. Try something that look likes nypost.com. It’s eye catching and easy to navigate.

— Rob
11:24 am May 9th, 2008

I’m mostly a Cardinals coverage reader, and this redesign is awful. Graphically, it’s not attractive. More importantly, the usability is several steps down from the old website. Cardinals Bird Land blogger Derrick Goold gets a raw deal in this redesign, for example. He’s farther down the page, and the loss of his headshot makes it harder to find Bird Land. There are only links for particular Bird Land posts, but no direct link that I can find to get the page with headers for the last 10 Bird Land posts, where I used to check for new comments on recent posts. Having a separate link for Bird Land’s PCQ (PostCards Questions), rather than mixing them in with the regular Bird Land posts, almost guarantees that there will be fewer hits for PCQ. And all those giant shadow quotes on the blogs are a trademark of designers with their feet in the clouds and their heads up their … Effective designers serve the content, not undermine it.

What genius decided to put Cardinals Basics at the bottom of the page? Do you really want to bury Hummel like that behind the other columnists? He’s a Hall of Famer, for pete’s sake. The pull-down menus at the top of the page are terrible and the links on those menus are organized badly. When I hold the cursor over Sports to get the menu, the columnists and live chats are close by, but the main links to specific local teams, which must be what people want most, are all the way over on the left. This whole redesign reeks of being ill-prepared and badly thought out. I wonder how many months the “design team” wasted on it. I’m sure there will be some tweaks, but you’ll never get the whole thing fixed. Is this the third redesign in as many years?

I’m actually starting to wonder if this redesign is intentionally user unfriendly to force readers to scroll more down the page and search longer for what they’re looking for, in some misguided attempt to get more eyes on the advertising. That would be a lousy strategy for a printed newspaper; it’s suicidally misguided on the internet. Once I’ve bought a newspaper or had it delivered to my home, there’s a huge barrier to getting a different paper (if there is a competitor at all). But if you make my web experience annoying or even unpleasant, I’m a click away from migrating to a competitor.

— Fuhrig
1:20 pm May 9th, 2008

I think that the new format of stltoday.com was a worse idea than the magazine-like format of the Saturday Post. Unfortunately, the Post is the only major paper in town, which does not leave many with a choice. I do not find all of the white space reader friendly, and the other colors have to go. It is very difficult to find anything, and I can no longer just pull up the page and look at “NEW” stories. The page is much slower to load, and I just do not have time to wait for each page to finish loading. I used to visit the site daily to find out what was going on in St. Louis and the world today. I will never return to stltoday.com and must now find another site to keep me up-to-date. Also, why was there not a lot of “publicity” to launch this newly formatted site? Did you take any of your loyal readers into account when deciding on the “new and improved” format? Very disappointing.

— Katie
7:33 pm May 9th, 2008

The new redesign is simply hideous and user-hostile to anyone seeking actual news vs. circus-sized ads and “American Idol” photos. The “issues” you say you’re addressing exclude the actual issue, which is a hyper-commercialization of what was a remarkably useful, accessible site.

Not only is the new site ugly, you have to peel an unusually fetid onion in layer after painful layer to find what you’re looking for. I have removed this site from my bookmarks and will look elsewhere.

— Stephany B
8:16 am May 10th, 2008

Boy do I miss the old site. You had good lists of news items right up front, could see the headlines in about 2 seconds. You knew where the Cards stuff was. And the layout was much easier on the eyes.

I echo the comments of the guy from Chicago. I used to get on this site daily. It is down to maybe 1x a week. It’s just too painful and I rather than struggle through it I’ll do without my StL fix and get the Cards info on other sports outlets.

— Dave
9:15 am May 10th, 2008

Love the new look.

One suggestion: tighten it up a bit, reduce the amount of white space between things.

— Scott
10:34 am May 10th, 2008

Hate it. Hate it. Hate it.

Just so we’re clear, I hate the new site design. The old one was clean, compact and easy to get around. The new site takes forever to load in my browser, I cannot find anything anymore, and frankly, I shouldn’t have to scroll down three or four hard print pages worth of content to get the bottom of the page. You have too much on the front page.

— Peter
1:29 am May 11th, 2008

I do not care for the new design at all. Makes using the site more difficult, can’t skim for what I want to read as easly. I use to frequent this site through out the day. I have given it some time to get use to and I still fell the same way. I will no longer visit this site like I use to.

— B
9:57 am May 11th, 2008

I’ve given the new format a chance, but all that has happened is I like it even less than I did the first time I saw it.

This is a NEWS site. Not Perez Hilton, not Teen Magazine, not Entertainment Tonight. A large selection of article titles should be grouped ON THE FRONT PAGE, NO MOUSING DOWN just like they are on the print edition, e.g. Local, National, Business, Entertainent, etc.

The colors are pitiful. I haven’t seen so much blinding cyan and white since the bad old days of DOS graphics.

Please reconsider a change back to what worked, and worked efficiently.

— fastdata
10:32 am May 11th, 2008

Obviously you haven’t spent that much time in looking over the individuals suggestions about improving (which in a lot of peoples mind it didn’t need that much of an improvement).

First and foremost you need to get rid of the extremely white background (and many people have complained about this, as it hurts your eyes when looking or browsing the site for an extended time). Gee, add some splash of color in the different forums, I.E, blue and gold for the Rams, Red for the Cards, and Blue for the Blues hockey team. You need additional color through out the site, NOT enough pazza to have an individual wanting to come back to the site for any extended time.

I’m always on the site, EVERY DAY, but I’m sorry at the present I don’t like the set up and you need to do some extensive work to get it were people we WANT TO COME BACK, day in and day out.

I’m a retired Post-Dispatch employee (34years) and I think I have the knowledge and experience to show and shar with you and heres hoping that you at least consider some of my suggestions!

Ed Wheeler

— RamblingRam
11:27 am May 11th, 2008

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