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02.13.2009 9:00 pm

Affordability first in UM performance audit

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University of Missouri system President Gary Forsee (AP Photo/Kelley McCall)

University of Missouri system President Gary Forsee (AP Photo/Kelley McCall)

In late January, this page recommended that the University of Missouri system “subject itself to a broad, independent performance audit without delay.”

The editorial proposed that “everything should be on the table: how the system is organized administratively and academically; how to measure the productivity of faculty and administrators; strategies for eliminating wasteful duplication of programs and services and controlling the growth of personnel and other operating costs.”

It argued that “outside auditors could help break through institutional inertia” by conducting “a review in which nothing is held sacred except the principle that Missouri students should have access to a high-quality, affordable education.”

Maybe it’s a sign of the end days, but two weeks later, university President Gary D. Forsee responded to the challenge with two words: “Game on.”

Mr. Forsee told his board of curators that he wants the audit to be completed by December. He says Missouri’s public universities, including the four campuses of the University of Missouri system, have a head start, pointing to a strategic planning outline published in October.

Indeed, the strategic plan sets forth dozens of logical ways of measuring progress in areas such as student diversity and achievement, scientific research and discovery, faculty development and productivity, economic development and serving local communities.

But the key to the initiative will be whether it reaches Missouri parents struggling to send their children to college.

Leaders of Missouri’s public university system have limited influence over fickle lawmakers who have failed to provide adequate, predictable funding. But they have broad discretion over how the system is organized and staffed, what programs are offered at various campuses and what facilities each maintains.

The audit must answer the question of what factors are driving the increased costs of a basic college education. In the last two decades, those costs have increased even faster than health care costs. What controls can be put in place to help manage costs while still providing a quality education?

Mr. Forsee, a former CEO of Sprint Nextel, says that, after a year on the job, he has been impressed with systems Missouri’s public universities already have in place for measuring and promoting efficiency.
He specifically points to how new programs are subjected to repeated evaluations over five years to see whether they are meeting specific “business case expectations” that measure whether the results of an initiative justify the expense.

He also cautions that “costs” of each program must be evaluated against the benefit each brings. Benefits don’t have to be financial; they can be in areas such as increased prestige and new opportunities for students, faculty and staff. One example: Investing in research and development programs.

One of Mr. Forsee’s primary focuses will be shaping programs and curricula — and collaboration between university disciplines — to meet the needs of Missouri’s most dynamic employers. Just as students must be “college ready” when they first enroll, they need to be “employer ready” when they leave, he said.

These are all good points. They reflect the complexities Mr. Forsee must harmonize as the head of a university system with many moving parts. A university cannot be a glorified trade school. It must provide a whole education, imparting great ideas and training minds for critical thinking. It must be a place where scholars can do great research.

But the system will not thrive, and might not survive, if it fails to offer a basic, quality college education that Missouri families can afford.

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Between my two grown and thriving children there are three University of Missouri degrees and a fourth in the works. One has degrees from Rolla and UMSL. The other has a degree from UMKC and a graduate degree in the works from UMKC. They chose these institutions because of excellence in specialized disciplines. I observe that this excellence has been attained despite the fact that the fourth campus at Columbia gobbles most of the resources, and while it may also produce most of the tuition revenue and revenue from other sources, do the math about which alumni groups in high-paying professions such and engineering (Rolla) and dentistry (UMKC) and opthalmology (UMSL) are growing. The Rolla, St. Louis and Kansas City campuses are doing a great job. They deserve greater support. The Rolla campus has set a particularly good example by taking a hard look at a dense and outdated administrative structure and flattening it to raise accountability. The performance auditors would do well to analyze Rolla’s bold actions and recommend applying the template to administration elsewhere. As a graduate of the Rolla campus, I am certain President Gary Forsee is well aware of these positive steps to bring administrative bloat under control. I applaud his leadership. Perhaps it is the End of Days, as the editorial declared. Bravo!

— threeUMdegrees
5:17 am February 15th, 2009