If you missed Saturday’s Savvy Consumer column, it took a look at third-party billing and phone-bill cramming. Not familiar with cramming? Here’s a bit of the column:
According to the Federal Communications Commission, cramming is the practice of placing unauthorized, misleading or deceptive charges on your telephone bill. There’s nothing new to the scam, which exploded after federal regulators started encouraging what is known as third-party billing.
Ironically, Washington wanted to help consumers when it pushed third-party billing. The idea was that competition would flourish - and prices would drop accordingly - if local phone companies had to share space on their monthly statements with companies providing Internet service, voice mail and similar services.
Plenty of legitimate companies now bill customers via phone statements, but so do many scammers. Their MO is to keep the unauthorized, monthly fees low - usually less than $20 - with the hope that consumers never notice the charges. The bogus billing usually claims to be for voice mail, cell phone or Internet-related service; but some crammers have charged consumers for unwittingly participating in diet programs, sweepstakes and other services.
If your phone bill has been crammed, and you want to file a complaint, here are some links to get you started: