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10.07.2009 10:44 pm

Admiring US Fidelis employee wrote Darain Atkinson’s Online Blog

St. Louis Post-Dispatch

Updated Thursday at 3:25 p.m. to include a detailed explanation from US Fidelis General Manager Eddie Struckman. For the sake of clarity, I’m putting that explanation at the beginning of this post.

A mysterious blog attributed to US Fidelis owner Darain…

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09.15.2009 3:52 pm

US Fidelis sues competitor over its use of “US”

St. Louis Post-Dispatch

US Fidelis, the big Wentzville-based broker of extended auto service contracts, last week filed a federal copyright-infringement suit alleging that a competitor has swiped its sales pitch and and a portion of its trade name.

The suit, filed Thursday in St. Louis,…

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08.10.2009 3:37 pm

Service-contract sellers pull back away from the term “warranty”

St. Louis Post-Dispatch

Companies that sell extended auto-service contracts frequently are accused of deceiving consumers, violating telemarketing laws, peddling worthless products and failing to give refunds owed to customers upon cancellation.

Those allegations tend to dominate news coverage of the industry, and they rarely…

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07.21.2009 6:45 pm

BBB says US Fidelis hasn’t made good on promise to reform

St. Louis Post-Dispatch
US Fidelis Chief Executive Chris Riley

US Fidelis Chief Executive Chris Riley

More than three months after the new chief executive of US Fidelis told the Better Business Bureau he planned to make sweeping, consumer-friendly reforms at the Wentzville firm, the watchdog group says the number of consumers filing…

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06.15.2009 2:33 pm

Fox News: Man behind US Fidelis robo-calls had criminal history

St. Louis Post-Dispatch
A booking photo of Voice Touch owner James Dunne (courtesy of Fox News)

A booking photo of Voice Touch owner James Dunne (Photo from Fox News)

The Florida company that placed more than one billion “robo calls” on behalf of Wentzville-based US Fidelis is owned by a convicted felon whose rap sheet includes charges…

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05.13.2009 10:37 am

UPDATED: Hanaway to act as “independent monitor” for US Fidelis

St. Louis Post-Dispatch
Catherine Hanaway

Catherine Hanaway

John Ashcroft

John Ashcroft

Catherine L. Hanaway, the former U.S. attorney in St. Louis, this week will begin an 18-month internal investigation and audit of Wentzville-based US Fidelis, one of the nation’s largest brokers of extended auto-service contracts.

US Fidelis hired the Kansas…

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