Demonstrating its commitment to promoting travel independence in the St. Louis region, St. Louis Metro has awarded MTM, Inc. its contract for Paratransit Certification and Administrative Services. Under the contract, MTM deploys its industry-leading mobility management program to manage St. Louis Metro’s Transit Access Center activities, inclusive of three primary services:
1. Performing in-person interviews and functional assessments to determine applicants’ eligibility for Metro’s Call-A-Ride Americans with Disabilities Act (ADA) paratransit service and ensure passengers use the most appropriate Metro mode that meets their cognitive and physical abilities
2. Conducting travel training activities to help passengers who are capable of utilizing fixed route services learn how to safely and confidently navigate the MetroBus and MetroLink systems
3. Overseeing St. Louis Metro’s disability-based reduced fare program for Missouri customers
Led by Program Manager Nicola Mukome, MTM has a local team of nine Metro-dedicated staff. MTM anticipates completing approximately 3,700 eligibility assessments, conducting 150 travel training sessions, and processing 2,600 reduced fare applications per year.
“With our national mobility management expertise, MTM has established best practices for paratransit eligibility and travel training processes,” said MTM President and CEO Alaina Macia. “Paired with our roots in the St. Louis community, MTM is well-versed in the area’s transportation offerings. Using our industry-leading processes and knowledge of the systems, we look forward to working with St. Louis Metro to achieve their mission of developing and delivering transportation solutions that enhance the quality of life in the St. Louis region, while achieving our ultimate vision of communities without barriers in our own home town.”
MTM is the nation’s most trusted and qualified partner for healthcare, transportation, and logistics solutions. Leveraging technology to streamline processes and improve the user experience for all stakeholders, MTM offers a wide spectrum of services that help clients improve health outcomes, promote independence, reduce costs, and increase satisfaction. Every year, MTM removes community barriers for twelve million people in 32 states and the District of Columbia. Founded in 1995, MTM is a privately held, woman-owned business enterprise.
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