Drivers services facilities reopen with expanded hours

Drivers services facilities reopen with expanded hours

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Illinois secretary of state Jesse White announced last week his office’s reopening plan — which began June 1 — with the first two months focused on serving ONLY new drivers, customers with expired driver’s licenses/ID cards and vehicle transactions, according to a press release.

Following Gov. J.B. Pritzker’s Stay-at-Home order, White closed Driver Services facilities to the public on March 17. His office has continued to serve the public through online services, which increased by more than 50 percent during the office closures.

Currently, there are more than 700,000 expired driver’s licenses/ID cards and 1.9 million expired vehicle registrations.

All secretary of state departments and offices were scheduled to be open for business on June 1. The reopening dates and locations for Driver Services facilities statewide are as follows:

All Tuesday through Saturday facilities statewide outside of the Chicago metro area were scheduled to open June 2. Hours of operation are from 8 a.m. to 5:30 p.m. Tuesday, from 8 a.m. to 5 p.m. Wednesday through Friday, and from 7:30 a.m. to 12 p.m. Saturday. For the first two months through July 31, these facilities will ONLY serve:

• New drivers (most will be 16-year-old driver applicants)

• Customers with expired driver’s licenses and ID cards

• Vehicle transactions

For all other services, refer to the various departments listed on

“Throughout this pandemic, my commitment has been to do everything we can to help protect the health and safety of our residents and my employees, while providing services to the people of Illinois,” White said. “This reopening plan adheres to this commitment.”

Protective safety measures

Customers and secretary of state employees will be required to wear face masks unless a medical condition prohibits the safe use of a mask. Plexiglass dividers have been installed at all work stations and tape has been applied to the floor in 6-foot intervals to follow social distancing guidelines, limiting the number of customers inside a facility at one time.

For drive tests, employees will wear a face mask and a face shield due to the close proximity with the customer inside the vehicle. Customers will be required to wear face masks unless medically unable. Disposable plastic will be used to cover the vehicle seats during the drive test and then discarded immediately after the conclusion of the drive test.

Online services still encouraged

White continues to encourage residents to go to to take advantage of many online services — such as renewing vehicle registration stickers — from the comfort of their own home. People who conduct online transactions will avoid waiting in line at a facility.

Some of these online services include:

• renewing a vehicle registration;

• obtaining a duplicate driver’s license or ID card;

• obtaining a driving record abstract;

• renewing a driver’s license through the Safe Driver Renewal program.

Since March 17, through online services, the office has issued more than 775,000 vehicle registration stickers, 350,000 titles and 200,000 driver’s licenses/IDs.

90-day extensions for driver’s license/ID and vehicle registration

White is reminding customers his office extended expiration dates by at least 90 days after the governor’s June 1 disaster proclamation executive order ends. This extension will ensure driver’s licenses, ID cards and vehicle registrations remain valid and will help alleviate the initial rush of customers visiting the reopened facilities.

REAL ID federal extension

White also reminded the public the federal government extended the REAL ID deadline by one year until Oct. 1, 2021. White had petitioned the federal government for this extension due to the COVID-19 pandemic. People with valid U.S. passports are encouraged to consider delaying their visit to a facility to apply for a REAL ID until their driver’s license is near its expiration date.

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