How do I know our collective travel literacy is lacking? I run a nonprofit consumer advocacy organization that helps travelers every day. This summer, our caseload spiked to levels I’ve never seen. I’m talking hundreds of complaints a week and, often, more.
When it comes to rental-car damage, you wouldn’t believe what I hear. They’re true stories with unhappy endings, for the most part.
If you feel a little jittery in the moments before you leave for the airport, you might be suffering from pre-trip anxiety. It’s an increasingly common malaise in a world of uncertainty and inconsistent customer service.
Tipping is a hot topic again, thanks to a controversial ballot measure raising the minimum wage for restaurant workers in the District of Columbia and recent social media campaigns such as the #tipthebillchallenge that have drawn attention to low server wages.
Before Debbie Winsett boarded a recent Delta Air Lines flight from Minneapolis to Washington, a flight attendant added a surprise restriction to her ticket.
What happened to all the trash cans?
The majority rule — the one that says the needs of a group outweigh those of an individual — has always been a travel industry standard. When there’s a convention or a wedding, regular guests sometimes feel like second-class citizens when they find attractions, dining areas or other faciliti…
Of all the hotel annoyances, the one that bothers Louise Sattler the most is the smells.
Oh, the legal trouble Americans get themselves into when they’re abroad.
On a recent American Airlines flight from Santiago, Chile, to Dallas, Natalie Root had a front-row seat for an unpleasant confrontation.
After Delta Air Lines lost Dan Collins’s luggage on a recent flight to Lihue, Hawaii, he didn’t know what to expect. Few people do, actually.
Of all the hotel annoyances, the one that bothers Louise Sattler the most is the smells.
Oh, the legal trouble Americans get themselves into when they’re abroad.
On a recent American Airlines flight from Santiago, Chile, to Dallas, Natalie Root had a front-row seat for an unpleasant confrontation.
Yarisa Smith knows she has a good travel agent.
When’s the right time to book your next vacation? At the peak of travel-planning season, that’s a common question. This is the time of year when everything from holiday trips to spring-break cruises are being pulled together. But the best answer — besides a noncommittal “it depends” — usuall…
When Marc Burdiss stepped into the shower at the Rio All-Suite Hotel & Casino in Las Vegas, he was shocked by the clear view of the bedroom through a glass window.
In a world of shrinking personal space, overstuffed overhead bins and exorbitant airline baggage fees, travelers are rediscovering the convenience and savings of wearing their luggage. For many, the “aha” moment came this summer as they watched a crowd of in-the-know travelers breeze through…
If you’re planning to leave your smartphone or laptop at home when you go on vacation this month, you might want to think again. The unplugged getaway is so last year.
If you’ve experienced flight delays while traveling in Europe, you know the drill: At some point, an airline representative pushes a brochure into your impatient hands that promises you compensation under European law.
Whether you’re heading down to Florida for spring break, or out to Denver to go skiing, you need to know about one of the worst kinds of tourist traps you could fall into.
JetBlue’s confirmations are part of a series of marketing emails that all new passengers receive when they buy a ticket
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Sue Groenewegen is dressing conservatively. Dan Church plans to blend in. And Robin Smith is wearing “less bling.”
You know that part of your vacation where you hold your breath and hope for the best? It used to happen just before the plane landed, in that precarious moment between heaven and earth. But lately, it’s been taking place on terra firma, when you arrive at the airport and face a Transportatio…
You probably have a lot in common with Rick Brunson.
It started with a proposed law to set minimum seat sizes on planes. Then a senator took on hotel resort fees, and another put airline surcharges in his crosshairs. And then the Senate released one of the most passenger-friendly Federal Aviation Administration reauthorization bills in a generation.
When Mike Conrad bought an airline ticket from Washington, D.C., to Berlin, the last thing he considered was his connection in Frankfurt, Germany.
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